top of page

Shipping & Returns

Find out our shipping and return policies here.

Shipping Policy

All orders will be posted within 1 days (24 hours). Please do let us know if u have special courier preference upon placing order with us. 

Estimated shipping time:
1) West Malaysia: 1-3 days
2) East Malaysia: 3-7 days

Return & Exchange Policy

• No refund available unless there is a suitable reason.

• Product(s) can be returned for exchange of other products, provided the product(s) is returned in new and original condition with original product packaging and labels.

• Product(s) sold at promotional prices cannot be returned.

• Ourus Group Sdn Bhd reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of inappropriate actions by customers.

• Ourus Group Sdn Bhd reserves the right for final decision.

• Ourus Group Sdn Bhd reserves the right to amend this policy at any time without prior notice.

bottom of page